Effective Date: August 22, 2026
Guardian Angels Concierge Services, LLC (“Guardian Angels,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an online request, communicate with us, or use a digital feature or service available through our website.
This policy applies to the Guardian Angels public website and online services that link to this policy.
Guardian Angels provides non-medical concierge services for seniors, families, and busy households. We do not provide skilled nursing, medical treatment, diagnosis, medication administration, or emergency medical services.
By using this website, you acknowledge the information practices described in this policy.
Important: Do not use this website, email, text message, contact form, AI support feature, or other general online communication method for an emergency. If you or another person may be experiencing a medical or safety emergency, call 911 or contact the appropriate emergency service.
We may collect personal information that you voluntarily provide to us, including:
Your first and last name.
Telephone number.
Email address.
Mailing address or general service location when needed.
The name of the person who may need support.
Information about the type of non-medical concierge assistance you are seeking.
Scheduling preferences and availability.
Messages, questions, comments, or other information submitted through a website form.
Information you provide when requesting support, requesting a consultation, contacting Guardian Angels, or communicating with our team.
Information provided when coordinating services for a family member or another person.
Communication preferences and records of requests to subscribe, unsubscribe, or change communication preferences.
Information you voluntarily provide through an approved website chat, AI-assisted support feature, email, text message, telephone call, or other communication channel.
Please provide only the information reasonably necessary for Guardian Angels to respond to your request.
When you use our website, we and service providers supporting the website may automatically collect limited technical and usage information, which may include:
Internet Protocol address.
Browser type.
Device type.
Operating system.
Language settings.
Approximate location derived from an Internet Protocol address.
Pages viewed and links selected.
Referring website or page.
Date and time of access.
General session and interaction information.
Cookie or similar technology identifiers.
Website security, performance, diagnostic, and error information.
The type of information collected automatically depends on the technologies currently enabled on the website.
We may receive information from service providers that help us operate our website, communications, forms, scheduling, analytics, security, customer management, or other business functions.
We may also receive information from a family member, caregiver, authorized representative, or another person contacting us on your behalf.
We may use information we collect for purposes such as:
Responding to questions and requests for information.
Reviewing requests for Guardian Angels services.
Contacting you about a consultation or support request.
Learning about the type of non-medical assistance you or your family may need.
Creating, coordinating, scheduling, and administering concierge services.
Communicating with clients, family members, or authorized contacts regarding requested services.
Processing routine administrative and business matters.
Sending service-related, scheduling, safety, account, or administrative communications.
Providing information, resources, announcements, or updates you request.
Sending marketing or promotional communications when permitted by law and when any required consent has been obtained.
Operating, maintaining, securing, troubleshooting, and improving our website.
Understanding general website use and performance.
Preventing fraud, misuse, security incidents, or unauthorized activity.
Maintaining business and operational records.
Complying with applicable laws and lawful requests.
Establishing, exercising, or defending legal rights.
Protecting the rights, property, safety, or security of Guardian Angels, our clients, website visitors, or others.
We may also create aggregated or deidentified information that does not reasonably identify an individual and use that information for lawful business and operational purposes.
We will not use personal information for a materially different purpose when notice or consent is required by applicable law.
If you contact Guardian Angels or request services, we may use the contact information you provide to respond to your request and communicate with you about the services or information you requested.
Communications may include telephone calls, email, text messages, or other communication methods appropriate to your request and permitted by law.
We may also send service-related communications concerning matters such as:
Scheduling.
Service coordination.
Requested consultations.
Client support.
Administrative matters.
Changes affecting requested or ongoing services.
Safety or operational matters.
When permitted by law, we may also send educational information, company updates, service announcements, or promotional communications.
Submitting a contact form or requesting Guardian Angels services does not automatically mean that you have agreed to receive unrelated automated promotional communications when separate consent is required.
If you receive a marketing email from us, you may unsubscribe using the unsubscribe instructions included in the message.
If Guardian Angels operates a marketing text-message program, you may follow the opt-out instructions included with those messages, such as replying STOP when applicable.
Opting out of marketing communications does not prevent Guardian Angels from sending nonmarketing communications that are reasonably necessary to respond to your request, coordinate services, administer an existing relationship, or comply with applicable law.
Our website and service providers working on our behalf may use cookies, tags, local storage, pixels, scripts, and similar technologies to:
Operate website features.
Remember preferences.
Maintain website security.
Understand general website usage.
Diagnose technical problems.
Measure website performance.
Improve website functionality.
Measure general communication or campaign performance where permitted.
Some technologies may be necessary for the website to function properly. Other technologies may be optional.
Depending on the technology used and applicable law, you may be able to control certain cookies or similar technologies through a website preference tool, your browser settings, or your device settings.
Disabling some technologies may affect how certain website features function.
We do not intentionally use website forms to send the detailed contents of your private messages to advertising platforms. Visitors should nevertheless avoid entering highly sensitive information into general website forms or chat features unless the feature specifically requests that information and has been approved for that purpose.
Our website may include AI-assisted, automated, chatbot, virtual assistant, or similar interactive features designed to help visitors navigate the website, learn about Guardian Angels services, or determine how to contact our team.
Information you enter into these features may be processed by the technology providers that operate or support the feature on our behalf.
Automated website tools are provided for general informational and support purposes. They are not medical professionals, do not provide medical advice, and should not be relied upon for emergencies, diagnosis, treatment decisions, medication instructions, or other healthcare decisions.
Do not enter highly sensitive information into a general AI or chat feature, including:
Social Security numbers.
Financial account credentials.
Payment card information unless an approved payment feature specifically requests it.
Passwords.
Detailed medical records.
Detailed diagnoses or treatment information.
Prescription information beyond what is reasonably necessary for a general support inquiry.
Other information that is not necessary for Guardian Angels to understand your request.
If you prefer not to use an automated website feature, you may contact Guardian Angels directly by telephone or email.
We may disclose personal information as reasonably necessary and permitted by law to the following categories of recipients:
We may use third-party companies and individuals to help us operate our business, including providers that support:
Website hosting.
Website development and maintenance.
Forms and communications.
Email or text-message delivery.
Telephone services.
Scheduling.
Customer or client management systems.
Security.
Analytics.
AI-assisted or automated website features.
Payment processing, if applicable.
Accounting and professional services.
Other administrative or operational functions.
These providers may process information only as needed to perform services on our behalf or as otherwise permitted by their agreements and applicable law.
When appropriate and permitted, we may communicate with a family member, caregiver, authorized representative, or other contact involved in arranging or coordinating services.
We may disclose information to attorneys, accountants, insurers, consultants, or other professional advisers when reasonably necessary for their work.
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law.
Respond to a lawful request, court order, subpoena, or government inquiry.
Protect the safety of a client or another person.
Protect Guardian Angels’ rights or property.
Investigate fraud, misuse, or security incidents.
Establish, exercise, or defend legal claims.
Information may be transferred or disclosed in connection with a proposed or completed merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, subject to applicable safeguards and law.
We may disclose information when you request or authorize us to share it with another person or organization.
Guardian Angels provides compassionate, practical, non-medical concierge assistance. Because some clients are seniors or individuals who need help with everyday routines, communications may sometimes include information related to mobility, appointments, medications, family concerns, or other personal circumstances.
Please share only the information reasonably necessary for us to understand and coordinate the requested non-medical service.
Guardian Angels does not provide skilled nursing services, medical diagnosis, medical treatment, medication administration, emergency medical care, or other services that require a licensed healthcare provider unless expressly stated otherwise.
Medication-related assistance provided by Guardian Angels is limited to the non-medical services Guardian Angels has agreed to provide, such as reminders or prescription pickup where appropriate. Guardian Angels does not prescribe, dispense, organize, or administer medication as a healthcare provider.
Do not send detailed medical records, Social Security numbers, financial account information, passwords, or other highly sensitive information through a general contact form, general email, AI support feature, or website chat unless Guardian Angels specifically directs you to an approved method for providing that information.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, operational, legal, security, accounting, and recordkeeping purposes.
Retention periods may vary depending on:
The type of information.
Why the information was collected.
Whether services were requested or provided.
Our relationship with the individual.
Legal or contractual requirements.
Security and fraud-prevention needs.
The system in which the information is maintained.
We may retain a limited record of an unsubscribe, opt-out, or privacy request so we can continue to honor that request.
Guardian Angels uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, loss, alteration, or disclosure.
However, no website, email system, communication service, electronic transmission, or data-storage system can be guaranteed to be completely secure.
You are responsible for using appropriate care when submitting information online. Please use website features only for their intended purpose and avoid sending information that is unnecessary for your request.
If you believe information you provided through our website may have been compromised, please contact Guardian Angels promptly.
Depending on the circumstances and applicable law, you may have choices concerning your personal information.
You may:
Unsubscribe from marketing emails using the unsubscribe instructions provided in the message.
Opt out of marketing text messages using the instructions provided with the message when applicable.
Adjust optional cookies through available website, browser, or device controls.
Ask Guardian Angels to update inaccurate contact information.
Ask questions about the personal information associated with your website inquiry.
Request access, correction, deletion, restriction, or another privacy action when applicable law provides that right.
Ask us to update your communication preferences.
We may need to verify your identity or authority before responding to certain requests.
Some requests may be limited or denied when permitted or required by law, including when information must be retained for legitimate service, contractual, legal, security, accounting, or recordkeeping purposes.
Guardian Angels will not unlawfully discriminate against you for exercising a privacy right available under applicable law.
This website is intended for a general adult audience and is not directed to children under 13.
Children under 13 should not submit personal information through the public website without the involvement of a parent or legal guardian.
If you are a parent or legal guardian and believe a child under 13 has provided personal information to Guardian Angels through the website in a manner that should be reviewed, please contact us using the information provided below.
Nothing in this section establishes an age requirement for receiving Guardian Angels services. Service eligibility and arrangements are determined separately based on the requested service and applicable circumstances.
Our website may contain links to or integrations with third-party websites and services, including:
Maps.
Social media platforms.
Scheduling tools.
AI-assisted or automated tools.
Payment services.
Educational resources.
Other external websites or services.
Third parties may collect and process information according to their own privacy policies and terms.
Guardian Angels does not control the privacy, security, content, or practices of every third-party website or service linked from our website.
We encourage you to review the privacy policy and terms of a third-party service before providing personal information to that service.
Guardian Angels may update this Website Privacy Policy from time to time to reflect changes in:
Our business practices.
Website functionality.
Services.
Technology.
Service providers.
Legal or regulatory requirements.
When we update this policy, we will post the revised version on this page and update the effective date.
When required by applicable law, we may provide additional notice or request consent before applying materially different information practices.
If you have questions about this Website Privacy Policy, information you submitted through our website, or your website communication preferences, contact:
Guardian Angels Concierge Services, LLC
1113 NE 139th St
Edmond, OK 73013
United States
Phone: (405) 415-3055
Email: dhendrix@guardianangelsokc.com
Please do not send Social Security numbers, payment card information, passwords, detailed medical records, or other highly sensitive information through ordinary email.
If your question concerns an immediate health or safety emergency, do not use email or a website form. Call 911 or the appropriate emergency service.
No. Guardian Angels provides non-medical concierge services. The website may discuss appointment support, medication reminders, companionship, senior support, and related needs, but Guardian Angels does not provide medical diagnosis, skilled nursing, medical treatment, medication administration, or emergency medical services.
No. Guardian Angels may contact you to respond to your inquiry or coordinate the services you requested. A service or contact request does not automatically constitute consent to unrelated promotional communications when separate consent is required by law.
Yes. You may use the unsubscribe instructions included in a marketing email or the opt-out instructions provided with a marketing text message when applicable. Service-related or administrative communications may continue when reasonably necessary and permitted by law.
No website or electronic communication system can be guaranteed to be completely secure. Provide only the information reasonably necessary for your request and avoid submitting highly sensitive information through general website forms, ordinary email, or AI-assisted features.
